Please read this policy carefully before placing an order.
By completing a purchase on our website, you agree to the terms outlined below.
Orders are processed promptly to ensure efficient handling and dispatch.
Cancellation requests may be submitted within 24 hours of purchase.
After this period, cancellations cannot be guaranteed.
Once an order has been prepared for shipment, it can no longer be cancelled.
We accept returns within 30 days of delivery, subject to the conditions below.
To be eligible for a return:
• The item must be unused and not used for cooking
• The item must be in original condition
• All packaging and included accessories must be returned
• The item must not show signs of damage or misuse
Returns that do not meet these conditions may be declined.
All returns require prior approval.
To request a return, please contact:
If your return is approved, you will receive instructions for returning the item.
Returns sent without approval may not be accepted.
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service to ensure safe delivery of the return.
Original shipping costs are non refundable.
Refunds are issued after the returned item has been received and inspected.
If approved, refunds are processed within 7 business days and issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
If you receive an item that is damaged, faulty, or incorrect, please contact us within a reasonable time after delivery.
Include your order number and photos of the issue so we can assist you promptly.
The following items are not eligible for return unless faulty:
• Items that have been used
• Items damaged due to misuse or improper care
• Products marked as final sale
We reserve the right to update this policy at any time.
Changes take effect once published on this page.
Carter Cookware
support@Cartercookware.com
