Consumer
An individual purchasing products for personal, non commercial use.
Company
Carter Cookware, operating this website.
Order
A request to purchase products through our website.
Agreement
A purchase contract formed between the customer and Carter Cookware after payment and confirmation.
Trade name
Carter Cookware
Email
support@cartercookware.com
These Terms and Conditions apply to all purchases made through our website.
By placing an order, you confirm that you have read and agreed to these terms.
We strive to ensure that product descriptions, images, and specifications are accurate.
Minor differences in colour, texture, or appearance may occur due to production variations or screen settings.
All products are subject to availability.
We reserve the right to correct errors in pricing or descriptions.
An agreement is formed once payment has been completed and an order confirmation email has been sent.
We reserve the right to cancel or refuse an order in exceptional circumstances, including suspected fraud or pricing errors.
If an order is cancelled, any payment will be refunded.
All prices are shown in the currency displayed on the website.
Payment must be completed at checkout using the available payment methods.
Customers are responsible for any local duties or taxes that may apply in their country.
Orders are processed within 1 to 2 business days whenever possible.
Delivery times provided on the website are estimates and may vary depending on location and carrier conditions.
We are not responsible for delays caused by carriers, customs, weather conditions, or other circumstances outside our control.
Once a shipment is marked as delivered by the carrier, responsibility transfers to the recipient.
Returns are accepted in accordance with our Returns Policy.
Returned items must be unused and in original condition.
Refunds are processed after the returned item has been received and inspected.
Return shipping costs may apply unless the item is faulty or incorrect.
Cancellation requests may be submitted within 24 hours of placing an order.
Once an order has been processed for shipment, cancellation may no longer be possible.
We guarantee that products are free from manufacturing defects and conform to reasonable standards of quality.
This warranty does not cover:
• Normal wear and tear
• Improper use or care
• Damage caused by misuse
This does not affect your rights under applicable consumer protection laws.
To the extent permitted by law, Carter Cookware is not liable for indirect or consequential damages arising from the use of our products or website.
Liability is limited to the purchase price of the product.
If you have a complaint, please contact us by email.
We aim to respond within a reasonable time and work towards a fair resolution.
These terms are governed by the laws applicable in the customer’s country of residence, unless otherwise required by law.
We reserve the right to update these Terms and Conditions at any time.
Changes take effect once published on this page.
Carter Cookware
support@cartercookware.com
